Frequently Asked Questions

The right resolution depends on your use. A 256×192 sensor works well for basic scanning and short-range detection. A 384×288 provides clearer detail for hunting or mid-range spotting. For long-range precision or professional applications, choose a 640×480 or higher resolution scope.

Yes. Thermal imaging detects heat signatures rather than visible light, so it works perfectly in total darkness, fog, and light rain. It provides clear visuals even when night vision devices cannot.

Most of our scopes and monoculars are rated IP66 or higher, meaning they are resistant to rain, dust, and light water exposure. Always check the specifications on the individual product page for exact protection ratings.

Yes, we ship worldwide with full tracking. Orders within the United States arrive in 1–2 business days. International orders take approximately 5–7 business days, depending on destination and customs clearance.

Yes, all orders above $400 qualify for free worldwide shipping. Orders below that amount incur a flat $20 shipping fee.

Orders placed before 3:00 PM (Pacific Time) ship the same business day. Orders placed after that time are shipped the next day. We do not ship on Saturdays or Sundays.

We accept major credit cards including Visa, MasterCard, and American Express, as well as PayPal, bank transfer, and select cryptocurrencies. All transactions are securely processed through encrypted checkout.

Every product purchased from Thermal Optics Shop comes with a 5-year warranty covering defects in materials and workmanship. You can learn more by visiting our Warranty and Repairs page.

You can return unused products within 14 days of delivery for a refund or exchange. Items must be in original condition and include all packaging and accessories. Visit our Return and Refund Policy for full details.

You can reach our support team 24/7 through our Contact Page, by emailing [email protected], or calling us at (661) 213-8331.