Privacy Policy

This Privacy Policy explains how Thermal Optics Shop collects, uses, and protects your personal information when you visit or make a purchase on our website. We are committed to maintaining your privacy and ensuring that your personal data is handled securely and in compliance with international privacy regulations, including the GDPR and CCPA.

1. Information We Collect

We collect personal information when you:

  • Place an order on our website
  • Create an account or subscribe to our newsletter
  • Contact us via our support form or by email
  • Browse our website using cookies and analytics tools

The information we may collect includes your name, billing and shipping address, email address, phone number, and payment details. We also collect non-personal information such as browser type, IP address, and pages visited for website performance optimization.

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, updates, and shipping notifications
  • To provide customer support and respond to inquiries
  • To improve website functionality, products, and services
  • To send promotional emails (only if you have opted in)

3. Data Protection and Security

We use SSL encryption and secure servers to protect your personal and payment information. All payment transactions are processed by verified third-party providers such as PayPal and major credit card networks. We do not store or have access to your full payment card details.

4. Cookies and Analytics

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze traffic patterns. You can disable cookies through your browser settings, but some site functions may not work correctly if cookies are disabled.

5. Data Retention

We retain your personal data only as long as necessary to complete your orders, comply with legal obligations, or provide requested support. You may request deletion of your account or personal information by contacting us directly.

6. Sharing of Information

We do not sell or rent personal data to third parties. We only share your information with:

  • Shipping carriers (to deliver your order)
  • Payment processors (to complete secure transactions)
  • IT and analytics providers (to maintain and improve website performance)

7. Your Rights

  • You can request access to, correction of, or deletion of your personal data at any time.
  • You can unsubscribe from our marketing emails using the “Unsubscribe” link in the footer of each message.
  • EU and California residents have additional rights under GDPR and CCPA, including data portability and the right to restrict processing.

8. Children’s Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact our team for immediate removal.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on this page with the revised date.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, contact us at:
Thermal Optics Shop
Email: [email protected]
Phone: (661) 213-8331
Address: 1745 Geary Blvd, San Francisco, California

By using our website, you consent to the terms of this Privacy Policy.